Talkspace

Talkspace revolutionizes
mental health services with Agora.io

Connects patients and therapist by integrating Real-Time Video & Voice into their app 

Talkspace connects users and mental health therapists.​

As an online and mobile therapy platform, Talkspace gives users access to licensed therapists through the web or mobile apps on iOS and Android. Founded with a mission to eliminate the stigmas associated with mental illness and make therapy affordable and accessible, Talkspace initially offered text-based chat and is continually evolving its products to offer various types of therapy including group, marriage and workplace counseling, as well as addressing mental health issues such as stress, anxiety, and PTSD.

Talkspace had been looking for a  real-time solution to provide visual context to its users and therapists  with ensured Quality of User Experience (QoE) levels – which is critical in online mental therapy. Agora technology provides Talkspace with  flawless mobile-to-mobile connectivity, regardless of device, operating system and geographic location.

290000
connected users
750
connected therapists
70 %
mobile device usage

Products Used

Agora.io Video Calling

Engage users by embedding interactive broadcasting directly into your mobile, desktop and web applications.  

Talkspace had been looking for a  real-time solution to provide visual context to its users and therapists  with ensured Quality of User Experience (QoE) levels – which is critical in online mental therapy. Agora technology provides Talkspace with  flawless mobile-to-mobile connectivity, regardless of device, operating system and geographic location.

— Roni Frank, CEO & Co-founder of Talkspace

Therapists Anytime at Your Fingertips

More than 300,000 people have connected to Talkspace’s 1,000 licensed mental health professionals, and 70% of  them are on mobile devices. Talkspace turned to Agora for its superior QoE on global voice and video communication, which is enabled by its global network that spans 160 data centers worldwide and by using smart dynamic routes to eliminate Internet bottlenecks.

Agora’s SDK approach optimizes for the ‘mobile last mile’ across a broad range of mobile devices for all iOS devices and more than 4,000 Android phones.

Pairing Patients and Therapists Via Real-time Audio & Video Chat

By offering a treatment incorporating secure, real-time video and voice communications, Talkspace addresses a larger patient group. With the launch of Talkspace LiveTalk and adding new video sessions to Unlimited Messaging Therapy, Talkspace can offer seamless real-time voice and video, to improve the user experience by providing audible and visual cues. The new programs also eliminate the need to type during an emotionally charged exchange and allows the therapist to offer an immediate response to what can be a life-impacting situation.

Affordable and secure Real-time Communications

Founded with a mission to eliminate the stigmas associated with mental illness, patients’ confidentiality matters most to Talkspace. The creation of Talkspace’s LiveTalk online therapy programs is running on top of Agora’s secure encrypted HIPAA network. The technical considerations are handled in the cloud by Agora’s proprietary data centers in 160 data centers around the globe. Just as important as supporting HIPAA compliance and offering network encryption, without upfront costs, the Agora cloud model dramatically lowered the cost basis for a telemedicine solution versus traditional video licensing models while maintaining excellent QoE.

Flexible Pricing For Video

Pay-as-you-go​

Pay-as-you-go, with
zero upfront cost

Zero upfront cost

Start for free

10,000 minutes

First 10,000 minutes per
month for free